1. non-verbal means of communication

a) proxemics

Watch two clips before learning what Tracy has to say about proxemics.

Summarize the information offered in the clip.

Point out in how far these pieces of information are relevant in personal and business matters.

Explain how much space you need by giving some examples.

 

b) body language

Watch the presentation by Peter Clayton, by Barry or one of the clips with Mark Bowden.

Summarize the information offered in the clip.

Point out in how far these pieces of information are relevant in personal and business matters.

 

Watch the clip to learn how to interpret body language (e.g. in an important meeting)

 

2. modern means of communication

You just hired Mr Nobody. You show him around and point out that all modern means of communication are used in your company.  Of course, you tell your new employee when he should use the telephone in his office, his moblie phone, the fax and the computer.

Explain to your new employee which means he/ she should use to

- get brochures 

- get offers

- complain 

- deal with complaints

- confirm an order

- make appointments

- make reservations (at a hotel, a restaurant etc.)

 

3. Learn about Scam mail (BBC)

 

4. Telephoning

Telephoning is an important means of communication. Talk about the basic rules before explaining when you should call somebody instead of writing an e-mail, writing a letter or sending a fax. Give examples.